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FREQUENTLY ASKED QUESTIONS

  • Is there a discount for bulk orders?
    We do offer bulk order discounts for larger quantities. Please contact us to inquire about pricing and availability for bulk orders.
  • What payment methods do you accept ?
    We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
  • Can I modify or cancel my order after placing it?
    Order modifications or cancellations may be possible if your order has not yet been processed. Contact our customer support as soon as possible for assistance.
  • Are your jewellery pieces waterproof?
    While our jewellery is water-resistant, prolonged exposure to water can affect certain materials. We recommend removing your jewellery before bathing or swimming to maintain its longevity.
  • How should I clean my jewellery at home?
    We recommend using a mild soap and warm water with a soft brush to gently clean your jewellery.
  • What should I do if my jewellery tarnishes?
    Tarnishing is a natural process that can be easily addressed. Use a polishing cloth to gently restore the shine. Avoid using harsh chemicals or abrasives.
  • Can I wear my jewellery every day?
    Yes you can wear your jewellery piece everyday! However, to ensure its longevity we advise removing it during activities such as swimming, exercising, or any contact with harsh chemicals, including household cleaners.
  • What is your return/exchange policy?
    We have a hassle-free return and exchange policy. Visit our Returns & Exchanges page for detailed information on initiating returns and exchanges.
  • How do you protect my personal information?
    Your privacy and security is very important to us. In line with industry norms, your payment information and personal data are encrypted and safely preserved.
  • What information do you collect during the ordering process?
    We collect essential information for order processing, such as your name, shipping address, and payment details. Rest assured, sensitive information is securely encrypted and stored.
  • How do I contact customer support?
    You can reach our customer support team through the Contact Us page on our website or via email at [your email address]. We aim to respond promptly to all inquiries.
  • How long does it take to receive a response from customer support?
    We aim to respond to customer inquiries within 24 hours during regular business hours.
  • Can I get assistance with sizing or product recommendations?
    Absolutely! Our customer support team is here to assist you with sizing guides, product recommendations, and any other inquiries you may have.
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