RETURNS & EXCHANGES
Welcome to Crocus. This Returns and Exchanges Policy outlines our procedures regarding returns, exchanges, and refunds. By making a purchase on our website, you agree to the terms outlined in this policy.
Return Eligibility
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.
Return Process
To initiate a return, please contact our customer support team at [your email address] within [mention the number of days, e.g., 14 days] of receiving your order.
Our customer support team will provide you with instructions on how to return the item.
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.
Exchange Process
To initiate an exchange, please contact our customer support team at [your email address] within [mention the number of days, e.g., 14 days] of receiving your order.
Our customer support team will provide you with instructions on how to exchange the item.
Exchange shipping costs are the responsibility of the customer unless the exchange is due to a manufacturing defect or error on our part.
Refunds
Refunds are issued to the original payment method used during the purchase.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds are processed within [mention the number of days, e.g., 5 business days] after the approval of the return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately.
We may request photos or additional information to assess the damage or defect.
We will provide instructions on how to return the damaged or defective item for a refund or exchange.
Contact Information
For any questions or concerns regarding our Returns and Exchanges Policy, please contact our customer support team at crocusshopuk@gmail.com
Thank you for choosing Crocus.